Shipping policy

1. Order Processing

• Once your order is placed, we aim to process and dispatch it within 1–3 business days (unless otherwise stated).

• Orders placed after 3:00 pm (AEST) on a business day, or on weekends / public holidays, will be processed the next business day.

• Once your order is dispatched, you will receive a shipping confirmation email including tracking information (if applicable).

2. Shipping Destinations & Delivery Methods

• We currently ship to addresses within Australia only.

• Available shipping methods (depending on item size/weight and your location) include: standard courier delivery, and express courier (where available).

• For larger shipments e.g. multiple wine racks, we may dispatch via freight or pallet courier — delivery times and charges may vary.

3. Shipping Costs

• Shipping cost is calculated at checkout based on your delivery address, the size and weight of the items, and the selected shipping method.

• For bulky or oversized items (e.g. large cellar units), additional freight charges may apply; these are indicated at checkout or after contacting us.

• If you believe shipping costs are incorrect, please contact us before completing the purchase.

4. Estimated Delivery Times

 

 

 

Note: Delivery times are estimates only. Delays may occur due to carrier limitations, public holidays, remote locations, or other unforeseen circumstances.

 

5. Tracking & Delivery Notifications

• For orders shipped with trackable couriers, a tracking number will be provided with your dispatch confirmation.

• If you did not receive tracking info or your order appears delayed, please contact our support (via the Contact page) for assistance.

6. Local Pickup / Alternative Delivery

• Local pickup is not available.

7. Shipping Restrictions & Responsibilities

• We cannot ship to PO Boxes for large or bulky items that require courier delivery; a physical street address is required.

• Customers are responsible for ensuring the delivery address is correct and accessible for courier delivery. If a delivery fails because of incorrect address or inability to access the property, additional re-delivery or redirection fees may apply.

• For fragile items (e.g. wine racks with glass components or custom cellar units), we strongly recommend that someone be available to receive and inspect the delivery.

8. Lost, Damaged or Delayed Orders

• If your package is lost, arrives damaged, or is significantly delayed, please contact us within 7 days of the expected delivery date.

• We will investigate the issue with the courier. Depending on the outcome, we may offer a replacement dispatch, a refund, or negotiate a resolution.

• For bulky/freight deliveries — please inspect the items at the time of delivery and note any damage on the delivery paperwork (“damaged on arrival”), and notify us promptly with photos.

9. Returns & Exchanges (Shipping-Related)

• Shipping costs for returns, exchanges or redelivery (except for courier mistakes or damaged/broken items) are the customer’s responsibility.

• For full returns/exchange procedures, please refer to our Returns Policy page.

10. Customs, Duties & Taxes (International Shipping — if ever offered)

• Currently, we do not ship internationally. If we expand to international shipping in the future, we will clearly state any customs, duties or import taxes — these will be the responsibility of the customer.

11. Policy Changes

• This Shipping & Delivery Policy may be updated from time to time. The version displayed on our website at the time of your order is the version that applies.

• We recommend checking this page periodically for updates, especially before placing a new order.