Refund policy

REFUND POLICY

At Crimson Wine Cellars, we take great pride in the products we create and want you to enjoy them for years to come. If something isn’t right, we’re here to help.

 

Returns & Exchanges

 

30-Day Returns

You may return your purchase within 30 days of delivery for a refund, exchange, or store credit.

To qualify:

• The item must be in new, like-new condition

• It must be returned in its original packaging with all accessories

• Customers are responsible for return shipping costs

 

Return Method

Returns are sent by post.
We do not provide return shipping labels.

 

Refund Processing Time

Refunds are processed within 5 business days after we receive and inspect the returned item.

 

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery.
We will arrange repair, replacement, or a refund at no cost to you.

 

Exchanges

Exchanges are available for items returned in like-new condition within 30 days.

 

What We Accept

We accept returns for both defective and non-defective items.
We do not charge any restocking fees.

 

Purchases from Retail Partners

If you purchased your item through an authorised retailer, returns and exchanges must be handled directly through them.

 

Tip

We recommend keeping your original packaging for at least 30 days after delivery to help ensure safe transport if a return is needed.